Terms of Service

These terms are a contract between you and Launchology Ltd. They set out what you get, what we expect from you, and what happens if something goes wrong.

Please read section 8 (AI Co-Founder), section 9 (Investor Database) and section 10 (No guarantee of results) carefully — they contain the limits on what our services can and cannot do for you.

1. Who we are and how to contact us

Launchology is a trading name of Launchology Ltd.

In these terms, “we”, “us” and “our” mean Launchology Ltd. “You” and “your” mean the person using our services. “Platform” means our website, applications and all services we provide through them. “Content” means all courses, lessons, videos, templates, tools, data and other material we make available.

2. Agreeing to these terms

By creating an account, buying anything from us, or otherwise using the Platform, you agree to these terms. If you do not agree, please do not use the Platform.

These terms should be read alongside our Privacy Policy, Cookie Policy and Refund Policy, which form part of your agreement with us.

If you are using the Platform on behalf of a company or other organisation, you confirm you have authority to bind it, and “you” means that organisation as well as you personally.

3. Eligibility

You must be at least 18 years old to use the Platform. We do not knowingly provide services to anyone under 18. If we discover an account belongs to someone under 18, we will close it and refund any unused subscription time.

You must be able to enter into a legally binding contract and must not be barred from receiving our services under any applicable law or sanctions regime.

4. Your account

• You must give accurate registration information and keep it up to date.

• You are responsible for keeping your password secure and for everything done through your account.

• Accounts are for one person only. You must not share your login, and you must not allow anyone else to use your access. If we detect shared or concurrent use, we may suspend the account or require an upgrade to an appropriate plan.

• Tell us promptly at hello@launchology.co if you think someone else has accessed your account.

You may close your account at any time from Account Settings, or by emailing us.

5. What we provide

We offer four tiers. What is included in each is set out on our pricing page, and in summary:

We may add, change, improve or withdraw individual pieces of Content from time to time. We will not make a change that materially reduces the core benefits of a paid tier without giving you at least 30 days’ notice, and if we do you may cancel and receive a pro-rata refund of any period you have paid for but not received.

The Platform is provided on an “as available” basis. We aim for high availability but do not guarantee uninterrupted access, and we may take the Platform down for maintenance.

6. Payment, renewal and price changes

Memberships are billed in advance, monthly or annually depending on the plan you choose, and renew automatically until cancelled. By subscribing you authorise us and our payment processor to take recurring payments from your chosen payment method.

One-off purchases (individual courses, digital products) are charged once at the point of sale.

• Prices are shown on our website and include VAT where applicable. If you are a business outside the UK, reverse charge may apply.

• Payments are processed by Stripe. We do not store your full card details.

• We will give you at least 30 days’ notice by email before any price increase affecting your membership, and you may cancel before it takes effect.

• If a payment fails, we will retry it and email you. If it remains unpaid after 7 days your membership will pause and you will revert to the Starter tier.

You can cancel at any time. Cancellation and refunds are covered in section 7 and in our Refund Policy.

7. Cancellation and refunds

Your statutory right to cancel. As a consumer buying at a distance you would normally have 14 days to cancel and receive a refund. Because our Content is digital and we supply it immediately, we ask you to tick the following box before you pay:

☐ Yes, give me access straight away. I understand that starting immediately means I give up the automatic 14-day cancellation right for digital content. Launchology’s own 7-day money-back guarantee applies instead.

If you tick that box and we begin supplying, your 14-day statutory cancellation right ends. The box is presented separately from these terms, is not pre-ticked, and a purchase cannot be completed without it. We record your confirmation in your order confirmation email.

For memberships, which combine digital content with ongoing access to the Platform, that consent ends the cancellation right in full as regards the digital content. As regards the ongoing service element, a consumer cancelling within the first 14 days of a new membership may instead be entitled to a refund reduced by a proportionate amount reflecting the period already supplied. Our Refund Policy explains how we handle this.

Our voluntary guarantee. Separately, and going beyond what the law requires of us in those circumstances, we offer a 7-day money-back guarantee subject to usage limits. The full detail — including the limits, how to claim, and how membership cancellation works — is in our Refund Policy, which forms part of these terms.

Your other rights are unaffected. Nothing in these terms affects your rights under the Consumer Rights Act 2015 to Content that is of satisfactory quality, fit for purpose and as described.

8. AI Co-Founder

The AI Co-Founder is an artificial intelligence tool. Please understand what that means before you rely on it.

• Output can be wrong. AI systems can produce information that is inaccurate, incomplete, outdated or entirely fabricated, while sounding confident. You must independently verify anything material before acting on it.

• It is not professional advice. Nothing the AI Co-Founder produces is legal, financial, investment, tax, accounting or regulatory advice, and it is not a substitute for a qualified professional. Decisions about your company, your fundraising and your money remain yours.

• What you type is processed by third parties. Your inputs are sent to third-party AI model providers to generate a response. See our Privacy Policy for who they are and how this is handled.

• Do not input sensitive material. Please do not enter other people’s personal data, anything covered by an NDA, trade secrets you cannot afford to disclose, health data, payment card details, or credentials.

• Output is not unique to you. Similar prompts may produce similar responses for other users. We make no claim that output is original, and we cannot guarantee it does not resemble material generated for someone else.

• Ownership. As between you and us, you own the output generated from your prompts, and you may use it for your business. You are responsible for checking that your use of it does not infringe anyone else’s rights.

• Fair use. Uncapped access on paid tiers means uncapped for normal individual use. It does not permit automated querying, scraping, reselling access, or using the tool to build a competing product. We may apply rate limits to protect the service.

The AI Co-Founder is provided without warranty as to accuracy or fitness for any particular purpose, to the fullest extent the law allows.

9. Investor Database

The Investor Database contains information about investors, including in some cases the personal data of individuals working at those firms. Access comes with real obligations.

Your licence. We grant you a personal, non-exclusive, non-transferable, revocable licence to view and use the Investor Database for the purpose of researching and approaching investors for your own business only, for as long as your paid membership is active.

You must not:

• scrape, crawl, harvest or use any automated means to extract records;

• bulk export, copy or reproduce the database or any substantial part of it;

• sell, licence, publish, share or otherwise make records available to anyone else, including other founders;

• use the data to build, train or populate any other database, product, list or AI model;

• send automated, bulk or unsolicited marketing communications to contacts in the database;

• continue to use records you obtained through us after your membership ends.

You are responsible for your own outreach. When you contact an investor using information from the database, you become a data controller in respect of that person’s personal data and you are responsible for complying with the UK GDPR, the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations 2003. That includes having a lawful basis for contacting them, identifying yourself properly, and honouring any request to stop. We are not responsible for how you use the data, and you agree to indemnify us against any claim, fine or cost arising from your misuse of it.

Accuracy. Investor information changes constantly. Firms change focus, people move on, funds close. We compile the database in good faith from sources we consider reliable, and we update it periodically, but we do not warrant that any record is accurate, current or complete, and we do not warrant that any investor listed is actively investing or will respond to you.

No introduction or endorsement. Inclusion in the database is not an introduction, a recommendation, or any indication that an investor has any relationship with you or with us. We do not make introductions as part of the database, and no investor listed has agreed to be contacted by you.

Breach of this section is a material breach of these terms and may result in immediate termination without refund.

10. No guarantee of results

This matters, so we will be blunt about it.

We do not guarantee that you will raise investment, secure funding, generate revenue, or that your business will succeed. Nothing on the Platform, in our marketing, or in any mentoring session is a promise, projection or warranty of any outcome.

Where we refer to results achieved by founders we have worked with — including figures such as the amount raised across our community or the number of startups funded — those are historical, they relate to other people’s businesses, and they are not a prediction or guarantee of what you will achieve. Outcomes depend overwhelmingly on factors outside our control: your market, your team, your execution, your timing and prevailing conditions.

Nothing we provide is financial, investment, legal, tax or accounting advice. We are not authorised or regulated by the Financial Conduct Authority. We do not provide investment advice, arrange deals in investments, or make financial promotions. If you need advice of that kind, please instruct an appropriately qualified and regulated professional.

You are solely responsible for your business decisions.

11. Mentoring and live sessions (Accelerator Plus)

• Accelerator Plus includes one 1-to-1 mentoring session per calendar month, of the duration stated on the pricing page.

• Sessions must be booked in advance through the scheduling tool we provide.

• Give at least 24 hours’ notice to reschedule. A session missed without notice counts as used.

• Sessions do not roll over to the following month and have no cash value.

• If we cancel or cannot offer a slot in a given month, that session rolls over.

• Mentoring is guidance and feedback based on experience. It is not professional advice and section 10 applies to it in full.

• We may record sessions for quality and for your own reference. We will tell you before recording and you can decline.

12. Acceptable use and community conduct

You agree not to:

• copy, reproduce, republish, distribute, resell, sublicence or publicly display our Content;

• share your login, or make Content available to anyone who has not paid for it;

• download, record or screen-capture video Content except where we expressly offer a download;

• use our Content to create a competing course, programme, platform or product;

• scrape, crawl, spider or use automated means to access the Platform;

• reverse engineer, decompile or attempt to derive the source code of any part of the Platform;

• attempt to gain unauthorised access to the Platform, other accounts, or our systems;

• upload malware, or anything designed to disrupt or damage the Platform;

• misrepresent your identity or your affiliation with any person or organisation;

• post or transmit anything unlawful, defamatory, harassing, abusive, discriminatory, obscene, or infringing anyone’s rights;

• use the Platform for spam, or for any unlawful or fraudulent purpose.

In community spaces, additionally: be civil, do not pitch or spam other members, do not share other members’ confidential information outside the community, and respect confidentiality where it is asked for.

We may remove content and suspend or close accounts that breach this section.

13. Intellectual property

Ours. All Content, and the Platform itself, including all text, video, audio, images, templates, software, data compilations, the “Launchology” name and our logos, is owned by us or our licensors and protected by copyright, database right, trade mark and other intellectual property laws. Nothing in these terms transfers any of it to you.

Your licence. Subject to your payment and compliance with these terms, we grant you a personal, non-exclusive, non-transferable, revocable licence to access and use the Content for your own business and personal learning purposes only.

Templates and resources. You may adapt and use our templates, documents and kits within your own business — including in documents you send to third parties such as investors — and you keep the work you produce with them. You may not distribute, resell, publish or share the templates themselves, adapted or otherwise, as templates or as part of any product, course or service.

Your content. You keep ownership of anything you upload or post. You grant us a worldwide, royalty-free, non-exclusive licence to host, store, reproduce and display it solely to operate and provide the Platform to you. In community areas, you additionally grant other members the right to view it. We do not use your business information to train AI models.

Feedback. If you send us suggestions for improving the Platform, we may use them freely with no obligation to you.

Testimonials. We will only use your name, image, business or words in our marketing with your consent, which you may withdraw at any time by emailing hello@launchology.co. We will then remove them from materials we control within a reasonable period, though we may not be able to recall material already distributed.

14. Third-party content and links

The Platform contains links to and content from third parties, including guest contributors, investor information and integrated tools. We do not control these and are not responsible for their content, accuracy, availability, or their privacy practices. A link is not an endorsement. Your dealings with any third party are between you and them.

15. Suspension and termination

By you. Cancel or close your account at any time — see section 6 and our Refund Policy.

By us. We may suspend or terminate your access immediately, without refund, if you:

• materially breach these terms, in particular sections 9, 12 or 13;

• fail to pay when due;

• use the Platform unlawfully or in a way that risks harm to us, other users or third parties.

Where a breach is capable of being put right and is not serious, we will normally give you notice and a reasonable chance to fix it first.

We may also withdraw the Platform entirely, giving you at least 30 days’ notice and a pro-rata refund of any prepaid period.

On termination, your licence ends immediately and you must stop using the Content, including any investor records. Sections 9, 10, 13, 16, 17, 18 and 22 survive termination.

16. Disclaimers

To the fullest extent permitted by law, and subject always to section 17:

• the Platform and Content are provided “as is” and “as available”;

• we exclude all implied warranties, conditions and terms, including as to merchantability, fitness for a particular purpose, accuracy and non-infringement;

• we do not warrant that the Platform will be uninterrupted, timely, secure or error-free, or that defects will be corrected;

• we do not warrant that the Content, the AI Co-Founder output or the Investor Database is accurate, complete or current.

If you are a consumer, nothing in this section affects your statutory rights, including your rights under the Consumer Rights Act 2015.

17. Our liability

Nothing in these terms limits or excludes our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; breach of the terms implied by section 12 of the Sale of Goods Act 1979 or sections 34 and 35 of the Consumer Rights Act 2015; or any other liability that cannot lawfully be limited or excluded.

If you are a consumer:

We are responsible for loss or damage you suffer that is a foreseeable result of our breach of these terms or our failing to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable. We are not liable for business losses — if you use the Platform for any commercial or business purpose, the business provisions below apply to that use.

If you are a business:

• We are not liable for loss of profits, loss of revenue, loss of business, loss of anticipated savings, loss of opportunity, loss of goodwill, business interruption, loss of investment or failure to raise investment, or any indirect or consequential loss, however arising.

• Our total aggregate liability to you for all claims arising out of or in connection with these terms is limited to the greater of (a) the total fees you paid us in the 12 months before the claim arose, and (b) £1,000.

Indemnity (business users only). You will indemnify us against all claims, losses, fines and reasonable costs arising from your breach of section 9 (Investor Database), section 12 (Acceptable use) or section 13 (Intellectual property), or from your use of any output or data obtained through the Platform.

18. Data protection

We process personal data in accordance with our Privacy Policy and applicable data protection law, including the UK GDPR and the Data Protection Act 2018.

Where you use the Investor Database to contact investors, you act as an independent controller in respect of that personal data and section 9 applies.

19. Changes to these terms

We may change these terms. If a change is material — for example a change to pricing structure, to your rights, or to our liability — we will give you at least 30 days’ notice by email or in-app before it takes effect, and you may cancel before then if you do not accept it. Minor changes, such as clarifications or contact details, take effect when published.

Continuing to use the Platform after a change takes effect means you accept it. The current version is always at https://www.launchology.co/terms.

20. Events outside our control

We are not liable for any failure or delay in performing our obligations caused by an event outside our reasonable control, including internet or hosting failure, failure of a third-party provider, power failure, industrial action, epidemic, act of government, war or natural disaster. If such an event continues for more than 30 days you may cancel and receive a pro-rata refund.

21. General

• Entire agreement. These terms, together with the Privacy, Cookie and Refund Policies, are the whole agreement between us on their subject matter and replace anything said or written before.

• Assignment. You may not transfer your rights under these terms. We may transfer ours to a company that acquires our business, provided this does not affect your rights.

• Severability. If any provision is found unenforceable, the rest continues in force.

• No waiver. If we do not enforce a right immediately, we do not lose it.

• Third parties. No one other than you and us has any right to enforce these terms under the Contracts (Rights of Third Parties) Act 1999.

• Notices. We will contact you at the email address on your account. You can contact us at hello@launchology.co. Formal legal notices should also be sent by post to our registered office.

22. Governing law and jurisdiction

These terms are governed by the law of England and Wales.

If you are a business, the courts of England and Wales have exclusive jurisdiction.

If you are a consumer, the courts of England and Wales have jurisdiction, except that if you live in Scotland or Northern Ireland you may also bring proceedings in your own courts, and you keep the benefit of any mandatory consumer protection law of your country of residence.

23. Complaints

Please email hello@launchology.co with “Complaint” in the subject line. We will acknowledge within 5 working days and aim to resolve matters within 20 working days.

If you are a UK consumer and we cannot resolve it between us, you can get free independent advice from Citizens Advice on 0808 223 1133 or at citizensadvice.org.uk.

Launchology Ltd 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom Registered in England and Wales, company number 17359147 hello@launchology.co